Frequently Asked Questions
Before contacting us, please browse our FAQ.
How long will my item take to arrive?
Our items are handmade to order in our studio based in the UK. Once it is ready for dispatch, we post all deliveries with Royal Mail and send out first class signed for. If you would like your tracking number, please send us an email.
Royal Mail estimate first class deliveries to arrive within 5 working days, but they are usually much quicker. PLEASE NOTE DELIVERIES ARE EXPERIENCING DELAYS DUE TO COVID-19.
Orders take 4-10 days to make, but if you need it before please send us an email and we can try our best to have it ready earlier.
If you have placed a European or international order, your delivery time will be slightly longer. We will send you an email with an estimated time frame of delivery.
We are Liverpool based and you are also welcome to collect. Please email before placing order and we will refund your postage once collected.
What is your return policy?
Thank you so much for shopping with Leigh.Taylor.co.uk and supporting our brand!
All our items are hand made to order, therefore we are unable to offer refunds or returns once order has been placed with us being a small brand.
Depending on your order, we may be able to offer an exchange for the same item only in a different size if we still have that fabric in stock. This will be a 10 day exchange period and will start from the day you receive your item.
Items must be unworn, unwashed, and in original packaging with all tags in tact.
If you are unsure of sizing, please visit our size guide or email us for further assistance at Info@Leigh-Taylor.co.uk
All SALE items, are final and non-returnable.
Thank you for understanding.
We do not offer exchanges or refunds on personalised made to order items or reworked pieces, unless a fault has appeared then we will repair the fault. We don’t not offer repairs on personal damage after wear.
Please note we do not cover postage costs on returns and post outs and recommend you send your items tracked.
We reserve the right not to exchange items if you return items to us outside the terms of our returns policy.
How do I reset my password?
To reset your password for your Leigh Taylor account, click here.
Our terms and conditions
Terms and conditions
As most garments have limited availability, when placing an order you are agreeing to the following terms and conditions. Delivery times may vary due to made to order or again limited items. We will not be held responsible for any late deliveries due to postal delays from the postal company.
The Website is owned and managed by Leigh Taylor who can be contacted at info@Leigh-Taylor.co.uk
All our deliveries are recorded and will need to be signed for.
We use Royal Mail First class to make sure you get your goods as soon as possible.
Depending on time and day of placing your order, we send our deliveries week days Mon-Fri.
All SALE items are final and non-returnable.