Frequently Asked Questions
Before contacting us, please browse our FAQ.
How long will my item take to arrive?
All our bespoke items are sent First Class, signed for with Royal Mail to ensure you get your goods as soon as possible.
Depending on time and day of placing your order, we post our deliveries 12 Noon- week days Mon-Fri, so using first class usually takes between 1-2 days to get to you. (However, Royal Mail estimate 3-5 Days Max)
If you have placed a european or international order, your delivery time will be slightly longer. We will send you an email with an estimated time frame of delivery.
If your postcode is local to us (Based in Liverpool) we also can deliver your order ASAP and even on the day depending on your postcode…Just send us an email over or include requests in your order notes.
What is your return policy?
Our returns policy is exchange only and we are happy to do this within 7 days of items received. All items are hand made to order…Items must be unworn, unwashed, and in original packaging with all tags in tact.
To do so you must email firstname.lastname@example.org, and tell us your reasoning for your return along with personal details and order number (provided via email when order placed) as we cannot process further without this information.
We do not offer exchanges on personalised made to order items, as it will have been personally made, unless a fault has appeared then we will repair the fault. We don’t not offer repairs on personal damage after wear.
Please note we do not cover postage costs for returns and exchanges.
All Sale Items may be exchanged as long as sizes are in stock within 5 days of purchase in exchange for other sale items.
We reserve the right not to exchange items if you return items to us outside the terms of our returns policy.
How do I reset my password?
To reset your password for your Leigh Taylor account, click here.
Our terms and conditions
Terms and conditions
As most garments have limited availability, when placing an order you are agreeing to the following terms and conditions. Delivery times may vary due to made to order or again limited items. We will not be held responsible for any late deliveries due to postal delays from the postal company.
The Website is owned and managed by Leigh Taylor who can be contacted at info@Leigh-Taylor.co.uk
Shipping and returns
Returns: We give all our customers a 5-7 day exchange policy from day of purchase, if not fully satisfied with their purchase, as long as items are unworn, unwashed, and in original packaging.
To do so you must email email@example.com and tell us your reasoning for return along with personal details and receipt reference as we cannot process a return without this information.
If you have ordered an item not in stock or made to measure this will be none returnable, as it will have been personally made to measure, unless a fault has appeared then we will repair the fault.
Should you receive any items faulty, please email us so we can investigate the problem and find a solution for you. We will then contact you as soon as possible.
Items that have been worn with original tags removed will not be refunded, but eligible for a repair, or in some cases an exchange. Please keep all proof of postage returns, as we will not be held responsible for any postage loss. So suggest all returns are sent signed for.
All our deliveries are recorded and will need to be signed for.
We use Royal Mail, First class to make sure you get your goods as soon as possible.
Depending on time and day of placing your order, we send our deliveries week days Mon-Fri.
All Sale Items can only be exchanged as long as sizes are in stock within 5 days of purchase.