Frequently Asked Questions

Before contacting us, please browse our FAQ.

How long will my item take to arrive?

Our items are handmade to order in our studio based in the UK. Once it is ready for dispatch, we post all deliveries with Royal Mail and send out first class signed for. If you would like your tracking number, please send us an email.

Royal Mail estimate first class deliveries to arrive within 5 working days, but they are usually much quicker. PLEASE NOTE DELIVERIES ARE EXPERIENCING DELAYS DUE TO COVID-19.

Orders take 4-10 days to make, but if you need it before please send us an email and we can try our best to have it ready earlier.

If you have placed a European or international order, your delivery time will be slightly longer. We will send you an email with an estimated time frame of delivery.

We are Liverpool based and you are also welcome to collect. Please email before placing order and we will refund your postage once collected.

What is your return policy?

Thank you so much for shopping with Leigh.Taylor.co.uk and supporting our brand!

All our items are hand made to order, therefore we are unable to offer refunds or returns once order has been placed with us being a small brand.

Depending on your order, we may be able to offer an exchange for the same item only in a different size if we still have that fabric in stock.  This will be a 10 day exchange period and will start from the day you receive your item.

Items must be unworn, unwashed, and in original packaging with all tags in tact.

 

If you are unsure of sizing, please visit our size guide or email us for further assistance at Info@Leigh-Taylor.co.uk

All SALE items, are final and non-returnable.

 

Thank you for understanding.

 

We do not offer exchanges or refunds on personalised made to order items or reworked pieces, unless a fault has appeared then we will repair the fault. We don’t not offer repairs on personal damage after wear.

 

Please note we do not cover postage costs on returns and post outs and recommend you send your items tracked.

We reserve the right not to exchange items if you return items to us outside the terms of our returns policy.

How do I reset my password?

To reset your password for your Leigh Taylor account, click here.

Our terms and conditions

Terms and conditions

Please note that these terms below govern your Use of the Website and the sale and purchase of Products. Please read to certify you fully understand them before use and purchase on the site. Each time you use the site, you reaffirm your acceptance of the current terms of use. Unfortunately If you do not agree with the below, please cease use of the Website immediately.

As most garments have limited availability, when placing an order you are agreeing to the following terms and conditions. Delivery times may vary due to made to order or again limited items. We will not be held responsible for any late deliveries due to postal delays from the postal company.

The Website is owned and managed by Leigh Taylor who can be contacted at info@Leigh-Taylor.co.uk

 

Delivery

All our deliveries are recorded and will need to be signed for.
We use Royal Mail First class to make sure you get your goods as soon as possible.
Depending on time and day of placing your order, we send our deliveries week days Mon-Fri.

How do I contact Leigh Taylor?

If you have a question you would like an answer to, you can get in touch the following ways:

Email: info@leigh-taylor.co.uk

Use the contact form: click here

Social Networks:

Facebook
Twitter
Instagram

All SALE items are final and non-returnable.