Frequently Asked Questions
Before contacting us, please browse our FAQ.
How long will my item take to arrive?
Our items are handmade in our studio based in the UK. Once it is ready for dispatch, we post all deliveries with Royal Mail and send out first class signed for with a tracking number.
Royal Mail estimate first class deliveries to arrive between 2-5 working days, but they are usually much quicker. PLEASE NOTE DELIVERIES ARE EXPERIENCING DELAYS DUE TO COVID-19. ANY ORDERS PLACED AFTER 11:30am WILL BE POST THE NEXT DAY.
If you have placed a european or international order, your delivery time will be slightly longer. We will send you an email with an estimated time frame of delivery.
If your postcode is local (Liverpool) you may also collect. Please email before placing order.
What is your return policy?
Thank you so much for shopping with Leigh.Taylor.co.uk and supporting our brand!
All our items are small quantity or made to order therefore our policy is exchange only. We are unable to offer refunds. However, we do offer a 10 day exchange period. This will start from the day you receive your item.
If you are unsure of sizing, please visit our size guide or email us for further assistance at Info@Leigh-Taylor.co.uk
Items must be unworn, unwashed, and in original packaging with all tags in tact.
If you need to change the size (excluding modifed orders) and we already have one in stock available then we may be able to offer an exchange.
Thank you for understanding.
You must email firstname.lastname@example.org, and tell us your reasoning for your return along with personal details and order number (provided via email when order placed) as we cannot process further without this information. Our returns address will then be sent over to you.
We do not offer exchanges on personalised made to order items, unless a fault has appeared then we will repair the fault. We don’t not offer repairs on personal damage after wear.
Please note we do not cover postage costs on returns and recommend you send your items tracked.
All Sale Items may be exchanged as long as sizes are in stock within 7 days of purchase in exchange for other sale items.
We reserve the right not to exchange items if you return items to us outside the terms of our returns policy.
How do I reset my password?
To reset your password for your Leigh Taylor account, click here.
Our terms and conditions
Terms and conditions
As most garments have limited availability, when placing an order you are agreeing to the following terms and conditions. Delivery times may vary due to made to order or again limited items. We will not be held responsible for any late deliveries due to postal delays from the postal company.
The Website is owned and managed by Leigh Taylor who can be contacted at info@Leigh-Taylor.co.uk
Shipping and Exchange
Exchanges: We give all our customers a 7-10 day exchange policy from day item is received, if not fully satisfied with their purchase, as long as items are unworn, unwashed, and in original packaging.
To do so you must email email@example.com and tell us your reasoning for return along with personal details and receipt reference as we cannot process any further without this information.
If you have ordered an item not in stock or made to measure this will be none returnable, as it will have been personally made to measure, unless a fault has appeared then we will repair the fault.
Should you receive any items faulty, please email us so we can investigate the problem and find a solution for you. We will then contact you as soon as possible.
Items that have been worn with original tags removed will not be valid for return, but eligible for a repair, or in some cases an exchange. Please keep all proof of postage returns, as we will not be held responsible for any postage loss. So suggest all returns are sent signed for.
All our deliveries are recorded and will need to be signed for.
We use Royal Mail First class to make sure you get your goods as soon as possible.
Depending on time and day of placing your order, we send our deliveries week days Mon-Fri.
All Sale Items can only be exchanged as long as sizes are in stock within 5 days of purchase.